RB
✦ Legal

Terms of Sale

The conditions you accept with every order in the RomBa app: prices, payment, cancellation and refunds, the handover.

The same text as in the RomBa app.

Version: romba-cgv-2026-09-r2 · Effective from: 28 September 2026

These Terms of Sale govern every order placed in the RomBa application. You accept them by ticking the box before confirming your order. Please read them carefully: an order is not refundable once it has been placed, except in the cases listed in section 7.

1. Who we are

Company: ROMBA LLC («ՌՈՄԲԱ» ՍՊԸ)
Legal address: 19 A. Khachatryan St., apt. 33, Arabkir, Yerevan 0033, Armenia
Business address: 19 A. Khachatryan St., apt. 33, Arabkir, Yerevan 0033, Armenia
Registration number: 999.110.1605034
Tax ID (ՀՎՀՀ): 08332163

Call centre: +374 93 869 982
Email: [email protected]

2. What we offer

2.1. RomBa is a purchase-and-delivery service for duty free goods. You choose goods from the duty free catalogue of a departure airport; a verified traveller (the "Agent") flying from that airport buys them at the duty free shop on your behalf and hands them over to you in person at the arrival airport.

2.2. The goods are sold by the duty free shop. We organise the purchase, the carriage by the Agent and the handover to you. The description, photographs and characteristics of each product are those published by the duty free shop and shown in the catalogue.

2.3. The goods are intended for your personal use. Resale is not permitted.

3. Prices

3.1. Prices are shown in Armenian dram (AMD), with the equivalent in euros (EUR) next to them. Duty free prices are set in euros or in the shop's local currency and converted into AMD at Fast Bank's non-cash euro selling rate, which is updated during the day.

3.2. The total you pay is made of:

  • the price of the goods, as charged by the duty free shop;
  • a service fee: 14% of the goods price, or a fixed fee of €50 (shown in AMD) when the goods total is below €500.

3.3. The exact amount in AMD is shown in the order summary before you confirm, and that is the amount charged to your card. Order limits (maximum order value, customs allowances) are shown in the app.

4. Ordering and payment

4.1. Your order is placed when you tick the acceptance box and confirm it in the order summary.

4.2. Payment is made in AMD by bank card (Visa, Mastercard, ArCa) on the bank's secure payment page, with 3-D Secure authentication. We never see or store your full card number.

4.3. Your card is charged when you confirm the order.

5. Delivery

5.1. Place: the goods are handed over to you in person at the arrival airport you selected, inside the arrivals area.

5.2. Timeframe: the handover takes place on the day of the Agent's flight, within 4 hours of the flight landing. You are notified in the app when an Agent accepts your order, with the flight details and the expected arrival time. If no Agent accepts your order within 72 hours, the order is cancelled automatically and refunded in full.

5.3. Procedure: you and the Agent meet at the arrival airport using the app. Your identity is confirmed in the app, and the handover is confirmed on both phones, which produces an electronic handover record stored in Profile → Contracts. You may open the packaging in the presence of the Agent to check the goods. Check them before you confirm: once the handover is confirmed, no refund is possible (section 7.4).

5.4. You must be at the arrival airport at the agreed time. If you do not come without a valid reason, the order is considered delivered and is not refunded.

6. Cancellation

6.1. Once placed, an order cannot be cancelled in the app.

6.2. A cancellation request can only be made by phone to our call centre (+374 93 869 982). Cancelling an order does not by itself give rise to a refund: once an order has been placed, the amount paid is not refundable, except in the cases listed in section 7.

7. Refunds

Payments are non-refundable once the order has been placed. The only exceptions are the following, in which the amount concerned is refunded:

7.1. Unavailable goods — if a product is not available at the duty free shop and the Agent therefore does not buy it, the price of that product is refunded automatically.

7.2. No Agent — if no Agent accepts your order within 72 hours, the whole order is cancelled and refunded in full.

7.3. No handover — if the Agent does not hand the goods over to you, the whole order is refunded, except where the goods were seized or withheld by customs authorities: in that case the order is not refunded (see section 9).

7.4. Defective product — goods bought at a duty free shop are new and sealed. If, exceptionally, the product itself is defective, the price of that product is refunded. Damage to the packaging only (box, wrapping, bag) is not a defect. Check the goods in the presence of the Agent before you confirm the handover in the app (ECHO): a defect must be reported to the call centre (+374 93 869 982), with photographs of the product, before the handover is confirmed. Once the handover is confirmed, the goods are accepted and no refund is possible, including for a defect found later.

7.5. Refunds are made to the card used for payment, in AMD, and are initiated within 3 business days of the event that gives rise to them. Your bank may take up to 10 business days to credit the amount.

8. Returns and exchanges

8.1. The goods are bought at the duty free shop specifically for your order. They cannot be returned or exchanged, and refusing the goods at the handover does not give rise to a refund.

8.2. The only exception is a defective product, handled as described in section 7.4.

9. Customs

You are responsible for respecting the customs allowances of the country of arrival and for declaring the goods where required. The allowances shown in the app are given for information.

Goods seized or withheld by the customs authorities of the country of arrival are not refunded. That risk is borne by you, as you are responsible for respecting the customs allowances.

10. Personal data

Your personal data is processed as described in our Privacy Policy, available in Profile → Legal information.

11. Complaints

For any question or complaint, contact our call centre (+374 93 869 982) or write to [email protected]. We reply within 5 business days.

12. Languages

These Terms of Sale are available in Armenian, English, French, German, Italian, Portuguese, Russian and Spanish. All versions have the same content; in case of discrepancy, the Armenian version prevails.